Support
Email hello@getbasement.app.
Tell us what you were doing, what you expected and what happened. Admin → Diagnostics → Download report makes a file with no passwords or keys in it that you can attach.
The Basement: Home Media apps connect only to a Basement server you run; they have no content of their own and no account with us.
Common questions
Is Basement really free?
Yes. Every feature is free, there's no paid tier, no ads and no tracking. If you'd like to help, you can sponsor it on GitHub.
Do I need an account with you?
No. You create an owner account on your own server. Your account lives on your server, not with us.
Can I watch away from home?
Yes, once you turn on remote access in Admin. Basement can use your own domain, a relay you run yourself, or a Cloudflare tunnel. It's off until you turn it on.
When are the phone and TV apps coming?
The iPhone, iPad and Apple TV apps are in beta now; Android, Android TV and Roku are next. Until then, the web app works in any phone's browser.
Something isn't working. Where do I get help?
Email hello@getbasement.app. Admin → Diagnostics can make a report with no secrets in it that you can attach.
More: the install guide and the privacy policy.